FAQ

FXGlobe Markets is a regulated, international forex broker. We offer trading services in currencies, commodities, stocks and indices. Find out more about us here.

You firstly need to register on our website. The registration process is pretty straightforward. However, if you experience any problems, our support team is always here for you. Once you’ve registered, you can fund your account and get ready to trade.

We offer one of the most reliable trading platforms Meta Trader 4 & 5, which is available not only for your desktop, but for your web browser and for your mobile. To download any version, click here MT4 or MT5 to open both demo accounts and live accounts.

With FXGlobe Markets you can trade various financial instruments such as currencies, shares, commodities and indices. In order to get more information on our assets, click here.

Learning forex is not an easy process, it’s always better to learn from the experts, for that we are presenting a social trading platform where you can get to see the trades of experts, analyze their past performance and see how they operate in your account, to learn more click here.

Leverage means using a small collateral amount for opening a large transaction – for example a 100:1 leverage allows you to open a transaction of $100,000 using collateral of $1,000 only. Your leverage determines both your potential loss and your potential gain. Trading with the use of leverage can maximize profits as well as losses.
For example; in the transaction of $100,000 using only $1,000 in collateral, a 1% movement in the market may lead to a 100% gain or to a 100% loss; leveraging is what makes the Forex market both dangerous and exciting.

The formula is: Margin level = (Equity/Used Margin) X 100

No. The objective of a forex demo account is to provide you with trading tools to test the Forex market in general, and the use of FS International’s trading systems in particular, with no risk to you. We invite you to open your demo account now.

If your MT4 demo account is inactive for 30 days, it will expire. We kindly ask you to use your account from time to time.

You will be asked to submit your documentation during the registration process:

• A copy of your passport/ID, including your photo in color showing; full name, date of birth, passport/ID expiration date and passport/ID number.
• A utility bill showing your full name and full address.
• A copy of your credit card with only the last 4 digits showing, clearly stating your full name and the card expiration date

In order to open a live account, simply register, provide us with the relevant documentation and fund your account.

Yes, you can open a number of accounts.

You can create your own statements on request via the MT4 platform. Look in the MT4 “Account History” tab and right click to select the time period that you require the report for. To “Save a Report” or “Save a Detailed Report” click on the right mouse button once more.

Currency rates change rapidly and they are very difficult to predict. Technical and Fundamental analysis increase the probability of correct forecasting, but there isn’t any specific method in the market that will ensure correct forecasting of all currency movements.

No, we don’t charge any unnecessary fees.

The spread is the difference between the buying and the selling price of a currency pair.

The minimum transaction size is 1000 base units or 0.01 lot.

We ask for your personal information in order to confirm your identity, which is required by law.

FXGlobe Markets is a regulated forex broker and we are required by law to confirm the identity of all of our traders. For this reason we are asking from you to provide us with the relevant documentation. These steps are taken to protect both our traders and the company.

Generally speaking, the more we know about your level of experience, the more we can help you trade effectivley. Keep in mind that traders have different levels of trading expertise and thus, may need different tools and support to trade.

You can see all of your submitted documents in MyFXGlobe Markets trader dashboard.

The documentation is uploaded during the registration process. Afterwards, it is checked by our compliance team. We will notify you about any missing documentation. Also, if you know that some of the required documentation are missing, you can upload them at a later stage.

Of course you can! All you need is your login information, the right connection settings and no firewall or blocked ISP.

Login to the Client’s portal by clicking here, on the left menu click on “Edit profile” and than “change password”, on the first dropdown choose the account number you wish to change the password for.

You can view your trading history by accessing the “Account History” tab, that is located in the “Terminal”.

Generally yes. Keep in mind though, you cannot be signed in to several accounts from one MT4 interface, it is possible to open MT4 several times to sign in to different accounts.

Yes, you can get a mobile version here.

Your open positions will remain active. All positions will remain open until a stop loss, take profit or stop out level is achieved. If you have a limit order, it will be executed if and when the entry rate is matched.

Unfortunately, this is not possible. The timezone is automatically set to GMT+2 and changes to GMT+3 during the US Daylight Savings Time. This occurs to ensure that the MT4 is synchronized with the New York Session closing time.

Download the platform by clicking on the link.

The minimum deposited amount is $250, with leverage of up to 300:1.

You can make a deposit into your FXGlobe Markets account with a credit/debit card, Trustly, Neteller, Wire Transfer and more. You can make a deposit via Client’s portal.

No, there are not any extra charges.

FXGlobe Markets does not allow deposits made by a third party credit card. If you’ve made a withdrawal, it will be credited to the card used when making a deposit. Your account name and the name appearing on the credit card must be the same.

FXGlobe Markets complies with all relevant regulatory requirements and as such all withdrawals are processed within 24 hours. Please note that funds can take longer to reach you depending on your withdrawal method.

You can withdraw your funds by completing a withdrawal request via MyFXGlobe Markets dashboard. You may withdraw funds at any time.

No, you can only withdraw your money via the method you used when making a deposit.

Usually no, sometimes when clients are closing the account (withdraw all the account balance) the company might charge the withdrawal fee that we are charged from our payment service providers.

We can ensure you that your personal details are kept secured. You can update your personal information at any time. We use SSL security systems to guarantee full protection of your personal information.

All client funds are held in top tier banks in segregated accounts.

You can find our legal documents on our legal page.

Even though there are no strict rules, FXGlobe Markets will need to take several factors into consideration in order to ensure comfortable partnership conditions for both parties involved. To find out more about the benefits of becoming an IB, visit our Introducing Broker page. Alternatively, you can contact us by email at partners@fxglobemarkets.com

We’d be happy to look further into your proposal. Please contact us via email partners@fxglobemarkets.com

If you want to add a link to FXGlobe Markets to your website, please contact us at partners@fxglobemarkets.com for our review.